MAN International Trainee Programme
Localisation: Wolica, plus foreign exchange – max. 90 days
Hybrid work, full time
Project timing inc. cooperation for ca. 15 months period, including:
✓ mentoring- home job swaps activities (incl. job shadowing in different organisational parts),
4 x 3 months each
✓ international assignment – max. 90 days
✓ diverse trainee activities – agile, Academy training, digital trainee papers, workshops etc.
✓ central onboarding and graduation days
YOUR TASKS FOR IMPROVING CUSTOMER SATISFACTION:
1. All-in-one database management
Everything about Customers and vehicles in one place for easy access
WHY does it matter?
✓ to see which Customers bring the most value and adjust tailored services for them
✓ to make smarter choices and use data to decide on discounts for cars and services
✓ to analyze Customer data to find areas for development
2. Operational efficiency approach
WHY does it matter?
✓ to handle complaints well and offer goodwill gestures
✓ to make sure complaint system is linked to HQ
✓ to improve cooperation between workshops and HQ
Detailed local projects’ tasks
1. Comprehensive Data Management
✓ Unified Database: Having a single database for Customers and vehicles ensures that all relevant information is
stored in one place, making it easier to access and manage
✓ Turnover and Earnings Tracking: By tracking turnover and earnings per Customer, businesses can identify
their most valuable Customers and tailor their services accordingly.
2. Enhanced Decission – Making
✓ Informed Business Decisions: Access to detailed data allows for better decision-making regarding discounts
on vehicles and services. For example, high-value Customers might receive special offers to encourage
loyalty.
✓ Customer Potential Analysis: Analyzing Customer data helps in identifying potential growth opportunities and
areas where the business can expand its services.
3. Improved Customer Service
✓ Complaint Management: A locally installed Customer complaint system that is connected to HQ ensures that
issues are addressed promptly and efficiently. This leads to higher Customer satisfaction.
✓ Personalized Service: With detailed Customer data, workshops can offer personalized services, enhancing the
overall Customer experience.
4. Operational Efficiency
✓ Streamlined Processes: Centralized data management reduces redundancy and streamlines processes, saving
time and resources.
✓ Better Coordination: Connecting local workshops with HQ ensures better coordination and communication,
leading to more consistent service delivery.
5. Strategic Advantages
✓ Goodwill Management: By effectively managing Customer complaints and offering goodwill gestures,
businesses can build a positive reputation and foster long-term relationships with Customers.
✓ Competitive Edge: Access to comprehensive data and the ability to make informed decisions can provide a
competitive edge in the market.
OUR REQUIREMENTS:
✓ Master graduates, technical field of study
✓ focus strategical working area: automization, digitalization, zero emission
✓ very good self organization
✓ willingness to project management development in fast paced environments
✓ communicativeness, team work approach
✓ strong motivation and customer orientation
✓ communicative knowledge of English is a must
✓ driving license cat. B
Oferta pracy MAN International Trainee Programme, MAN Truck & Bus Polska, Wolica (pow. pruszkowski)
